Direct group improvement
Digital Baseline Pack
Organisation-owned email, shared inboxes, MFA, file permissions, account recovery, basic cyber hygiene, documentation, and handover foundations.
Audience
Charities, CICs, residents' groups and small for-good organisations.
Problem
Important accounts, files and records can sit in personal logins or scattered devices.
Included activities
- Map current accounts, files, access and handover risks.
- Set up or tidy organisation-owned email, shared inboxes and recovery routes.
- Document simple account ownership, MFA and handover practices.
Outputs: Safer baseline setup, access notes, shared file structure and handover checklist.
Outcomes: Less reliance on one volunteer and clearer continuity when roles change.
Likely funding fit: Small grants, operational resilience, governance and community capacity.
Budget band: Planning estimate: GBP 2k-12k depending on scope and organisation count.
Caveat: Eligibility for external supplier costs must be checked before a funder is named.
Evidence: Accounts improved, access risks reduced, volunteers briefed and handover notes created.
Operational resilience
Secure Admin Setup Pack
Shared folder structures, policy and grant document storage, access reviews, role handover notes, retention prompts and safer admin routines.
Audience
Groups handling minutes, policies, funding files, resident details or committee records.
Problem
Records are hard to find, permissions are unclear, and handovers depend on memory.
Included activities
- Design shared folder structures and naming conventions.
- Set access boundaries for trustees, committee members, volunteers and staff.
- Create simple retention, handover and access review prompts.
Outputs: Shared admin structure, access map, review checklist and practical handover notes.
Outcomes: Cleaner records, safer collaboration and easier grant or governance evidence.
Likely funding fit: Governance, capacity-building, resilience and operational improvement funds.
Budget band: Planning estimate: GBP 3k-15k depending on records complexity.
Caveat: This supports better practice but is not a substitute for legal, HR or data protection advice.
Evidence: Folder structures adopted, access reviewed and handover documents created.
Risk reduction
Cyber and Data Protection Readiness Pack
Practical cyber hygiene, phishing awareness, password and MFA routines, data handling notes, access reviews, and evidence that safer practices are being adopted.
Audience
Organisations that hold personal information or rely on shared digital access.
Problem
Cyber and data protection risks are often known, but not documented or turned into routines.
Included activities
- Review everyday risks around passwords, phishing, sharing and lost access.
- Introduce basic cyber hygiene, MFA, access review and safer sharing practices.
- Create evidence notes for funders, trustees and future handovers.
Outputs: Risk notes, safer practice checklist, training record and access review evidence.
Outcomes: Reduced everyday risk and stronger evidence of responsible stewardship.
Likely funding fit: Security, governance, safeguarding, resilience and compliance-readiness funds.
Budget band: Planning estimate: GBP 4k-20k depending on training and evidence needs.
Caveat: Do not describe this as Cyber Essentials certification unless certification is separately achieved.
Evidence: Training delivered, MFA adoption improved, access reviewed and risk notes recorded.
Volunteer skills
Volunteer Digital Confidence Pack
Small-group support for trustees, committee members, volunteers and digital champions who need practical confidence with everyday tools.
Audience
Volunteers, trustees, committee members and informal local helpers.
Problem
People may avoid useful tools because they feel exposed, rushed or unsure.
Included activities
- Run practical sessions on email, files, calendars, sharing, passwords and safe routines.
- Create simple handouts and local champion prompts.
- Collect confidence feedback before and after support.
Outputs: Training sessions, support notes, attendance record and confidence feedback.
Outcomes: More people can use shared tools safely without depending on one technical person.
Likely funding fit: Volunteer development, digital skills, inclusion and community capacity.
Budget band: Planning estimate: GBP 3k-18k depending on session count and support needs.
Caveat: Training should be paced around participants and avoid making volunteers responsible for unsupported technical administration.
Evidence: People trained, confidence feedback collected and local support notes created.
Shared infrastructure
Community Calendar and Directory Pack
A shared public calendar, directory planning, publishing workflows, group onboarding, moderation boundaries, and low-risk enquiry routing.
Audience
Communities where residents struggle to find events, groups, services or contacts.
Problem
Useful information is split across noticeboards, newsletters, social posts and private messages.
Included activities
- Set up shared calendar and directory workflows.
- Define who can submit, approve, edit and maintain public information.
- Onboard local groups and document moderation boundaries.
Outputs: Shared calendar, directory plan, publishing workflow and group onboarding notes.
Outcomes: Residents have a clearer route to local activity and organisations reduce duplicated notices.
Likely funding fit: Community engagement, digital inclusion, place-based and shared infrastructure funds.
Budget band: Planning estimate: GBP 5k-25k depending on directory depth and onboarding.
Caveat: Public enquiry routes should not collect personal data until privacy and handling routes are agreed.
Evidence: Groups onboarded, events published, workflows documented and usage reviewed.
Community planning
Digital Communities Discovery Pack
Local group mapping, needs discovery, audience gaps, digital inclusion assessment, champion model, governance plan, evidence plan, and fundable roadmap.
Audience
Local anchors, community bodies or funders exploring a shared digital support model.
Problem
Places can see digital need, but not yet have a fundable, governed delivery route.
Included activities
- Map organisations, audiences, current channels, gaps and possible local champions.
- Identify governance, privacy, capacity and training needs.
- Produce a staged roadmap, evidence plan and funding route narrative.
Outputs: Needs map, delivery options, local champion model, evidence plan and roadmap.
Outcomes: A clearer case for funding practical shared infrastructure rather than vague transformation.
Likely funding fit: Development, feasibility, community action, place-based and capacity-building funds.
Budget band: Planning estimate: GBP 8k-30k depending on area size and engagement depth.
Caveat: Discovery does not create a delivery partnership unless a local body formally agrees to that role.
Evidence: Groups mapped, needs summarised, options documented and next funding route identified.
Inclusion
Digital Inclusion and Skills Pack
Assisted access, practical digital skills, online safety, confidence support, local digital champions, and routes for adults or older residents who are at risk of exclusion.
Audience
Residents, adult learners, older people and people at risk of digital exclusion.
Problem
Some people miss support, services or community activity because access and confidence are uneven.
Included activities
- Plan accessible skills sessions around real local needs.
- Support digital champions and assisted access routes.
- Connect public information workflows with inclusive support.
Outputs: Skills sessions, champion notes, assisted access plan and inclusion evidence.
Outcomes: People have more confidence finding information, using services and taking part.
Likely funding fit: Digital inclusion, adult learning, wellbeing, employability and community support funds.
Budget band: Planning estimate: GBP 8k-80k depending on delivery length and staffing.
Caveat: Safeguarding, venue, accessibility and privacy arrangements must be confirmed before delivery.
Evidence: Participants supported, confidence feedback collected and inclusion barriers recorded.
Governance
Governance and Resilience Pack
Digital governance, access ownership, continuity planning, committee handover, role boundaries, risk notes, and evidence for trustees, funders or local anchors.
Audience
Boards, committees, local anchors and groups preparing for funding or handover.
Problem
Good tools fail when no one owns decisions, access, boundaries or continuity.
Included activities
- Review digital ownership, decision routes, role boundaries and handover pressure.
- Create practical governance notes and continuity prompts.
- Prepare evidence that a funder or trustee board can understand.
Outputs: Governance notes, role map, continuity prompts and funding-ready evidence.
Outcomes: Safer decisions, clearer accountability and stronger resilience when people change roles.
Likely funding fit: Governance, resilience, capacity-building and organisational development funds.
Budget band: Planning estimate: GBP 5k-25k depending on organisation and anchor complexity.
Caveat: This supports governance readiness but does not create legal status, trusteeship or formal partnership.
Evidence: Responsibilities mapped, risks documented and continuity materials agreed.
Employability support
Funded Coordinator Oversight Pack
Role design, useful supervised tasks, technical leadership, work planning, reporting structure, mentoring, and safe boundaries for funded roles.
Audience
Organisations considering coordinator, trainee, supported employment or digital champion roles.
Problem
A funded role only works if there is real work, supervision, technical leadership and safe boundaries.
Included activities
- Shape role purpose, tasks, supervision and handover routes.
- Provide technical leadership, mentoring and work planning where scoped.
- Create reporting evidence for the employing or host organisation.
Outputs: Role outline, task plan, supervision route, mentoring schedule and reporting template.
Outcomes: The funded person does useful work while building skills in a safe, supported environment.
Likely funding fit: Employability, youth employment, supported employment, skills and social enterprise funds.
Budget band: Planning estimate: GBP 25k-120k depending on role length, salary and supervision.
Caveat: charIT should not be described as running an employment scheme unless that role is formally agreed and eligible.
Evidence: Tasks completed, support logged, outputs delivered and learning captured.